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We are current experiencing technical difficulties with our phone system. For customer service please contact us by email at CustomerCare@7thFloorVapes.com.

As of November 6th, 7th Floor Vapes has moved all online purchasing to Elev8GlassGallery.com.

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Why can I no longer purchase from 7th Floor?

As of November 6th, 7th Floor Vapes has moved all online purchasing to Elev8GlassGallery.com.

7th Floor Vapes has made this decision to take resource off website development and maintenance, and instead focus on what matters most to us: Creating innovative vaporizers which lead the industry in function and quality, while also providing the best and healthiest method of utilizing herbs and essential oils at the lowest cost possible for our customers!

Who is Elev8GlassGallery? Why was Elev8GlassGallery chosen to take 7th Floor's place online?

Elev8 is a brick and mortar head shop which has been an authorized reseller of ours for many years. They have a knowledgeable staff to help with any questions you may have about glass, vaporizers, and accessories, and how they work together. On top of this, Elev8 Glass Gallery works very closely with Elev8 Premier, their #1 go to glass blowing facility for all glass needs. Elev8 Premier Glass Studio has been the manufacturer of all of our vaporizer glass for many years, making them also a business partner we have treasured for a long time.

Elev8 Glass Gallery is renowned in Colorado Springs for their thick and high-quality glass, their tidy laid back stores, and a wonderfully kind and knowledgeable staff.

We've chosen Elev8 Glass Gallery, because they're a top-notch brand, which we are ecstatic to associate ourselves with.

Finally, Elev8 Glass Gallery has recently launched their own website, filled with a meticulously curated selection of vaporizers, glass, and more. Their website is easy to use, secure, and is built to help you find what you want, and get all the information about it!

What happens to my store credit?

All customers with a store credit in their account, had their store credit transferred over to Elev8 Glass Gallery. To utilize it, please log into your account when you go to checkout at Elev8GlassGallery, and it will be available for use in the 'Payment Method' section of the checkout.

What happens if I was an affiliate?

All affiliates of 7th Floor have been sent the funds they've earned through their referrals, and have had their affiliates accounts closed. Please check the email associated with your account to verify the fund transfer. If you have not received anything by November 8th, 2018, please give us a call at 719-570-9928, and we'll make sure to help you out!

Elev8 Glass Gallery has adopted our program into their website. Please visit partners.elev8glassgallery.com to register!

Will I have to make a new account?

We've worked closely with Elev8 to make this transition as seamless as possible, so we've transferred the accounts as best we could. However, because it has been our policy to never store passwords, you will need to reset your password before you can log in. If you would like your account removed from their system, contact us at 719-570-9928 and we will ensure you are removed from their database.

Users, identified to the best of our ability as residing in the EU, were not transferred over. If you reside in the EU and find that your account was transferred, or you would like to verify it wasn't, please contact us at +1-719-570-9928 and we will have it removed as promptly as we can.

Is 7th Floor still around? Was 7th Floor bought?

7th Floor is still fully active and working hard every day to push out vaporizers. 7th Floor is under new ownership under Atom Sun LLC, however, don't let this worry you, as the staff is entirely the same.

Who do I call for assistance?

Continue to use whichever company you've used in the past for assistance. 7th Floor and Elev8 are both available and trained to assist you with everything from purchasing over the phone to getting a warranty repair.

I just placed an order; Will I have to get a refund and reorder at Elev8?

We will continue to process any orders that come through. We have disabled the ability to add products to your cart, however, the checkout is still fully functional until November 21st, allowing you to checkout any order you might have built while you wait for payday!

What will happen to my vaporizer warranty?

All warranties which would be valid are still valid; Nobody's warranty was invalidated by this change. If you have any issues with your vaporizer we, as well as Elev8, will process your warranty repair no differently than before.

The Silver Surfer Vaporizer, Super Surfer Vaporizer, Da Buddha Vaporizer, Life Saber Vaporizer, SideKick Vaporizer, and Elev8 Glass are not a medical devices and are
not intended to diagnose, treat, mitigate, cure or prevent any ailment, disease or other conditions. The 7th Floor Vaporizers are not intended to administer medicinal
or illegal products of any kind and are not intended for use with any substance that may affect the structure or any function of the body. If you have any health
problems consult your doctor or pharmacist before using. The Silver Surfer Vaporizer, Super Surfer Vaporizer, Da Buddha Vaporizer, Life Saber Vaporizer,
SideKick Vaporizer, and Elev8 Glass are not designed, nor intended for use with any material that is not lawful or may cause harm. The lawful and proper use of this
device is a condition of sale. Any improper use of any 7th Floor vaporizers voids the warranty. Any illegal use of these devices could subject the user to fines, penalties
and/or imprisonment under the law of your jurisdiction. All comments and testimonials presented, in any form, by customers are not and do not represent the opinions of the manufacturers.