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Customer Service

 

Shipping & Delivery
All processed orders are received the following business day.  7th Floor offers a variety of shipping methods to help fit the customers' needs.  All orders are subject to a 6 day processing period, regardless of the shipping method chosen.  All orders are shipped in a non-descript brown cardboard box.  Shipping costs are estimated by weight, distance of travel, and shipping method.  UPS Ground and USPS Priority services take 3-6days for arrival.  7th Floor does not offer any expedited shipping options with Saturday delivery.
 
Privacy & Security
7th Floor, LLC takes the privacy and security of its customers very seriously.  Any and all credit card information taken by phone is immediately destroyed following the processing of an order.  7th Floor does not sell customer information nor is it in any way veiwable by anyone other than specific 7th Floor employees.
 
Returns & Replacements
We will gladly accept any new, unused items for return or exchange within 30 days of purchase. Shipping is not refundable. For legal reasons, however, 7th Floor cannot accept used items for return, and they will be deducted from the original purchase price.  If an item has broken due to a manufacturer defect in the first 30 days after purchase 7th Floor will replace the item at no cost to the customer.  To make a claim of this nature photographic evidence is required.
 
Ordering
All orders place by credit card will take 24 hours to process.  This means if you place an order on a Friday, it will not be received by our system until the following Monday.  Customers choosing to pay via PayPal may experience extended processing times.  Orders can be placed on our website or by calling directly and speaking to a sales representative.
 
Promotions
7th Floor may issue promotional codes at its descretion.  Promotional codes will be one time use and time sensitive, and will be issued in adavance of the promotion.  The promotional code "Paul" is no longer valid for a 10% discount.
 
Viewing Orders
After placing an order and creating a customer profile, customers can log in to reveiw their orders. 
 
Updating Account Information
Customers can edit account information on their customer profile.  If a field was filled in incorrectly at the time of placing an order the customer should contact 7th Floor immediately to have the information corrected.  7th Floor cannot guarentee all corrections will be made before orders have filled.  Please contact 7th Floor within the first 24 hours of placing your order to have the best chance for the change to be made.

The Silver Surfer Vaporizer, Super Surfer Vaporizer, Da Buddha Vaporizer, Life Saber Vaporizer, SideKick Vaporizer, and Elev8 Glass are not a medical devices and are
not intended to diagnose, treat, mitigate, cure or prevent any ailment, disease or other conditions. The 7th Floor Vaporizers are not intended to administer medicinal
or illegal products of any kind and are not intended for use with any substance that may affect the structure or any function of the body. If you have any health
problems consult your doctor or pharmacist before using. The Silver Surfer Vaporizer, Super Surfer Vaporizer, Da Buddha Vaporizer, Life Saber Vaporizer,
SideKick Vaporizer, and Elev8 Glass are not designed, nor intended for use with any material that is not lawful or may cause harm. The lawful and proper use of this
device is a condition of sale. Any improper use of any 7th Floor vaporizers voids the warranty. Any illegal use of these devices could subject the user to fines, penalties
and/or imprisonment under the law of your jurisdiction. All comments and testimonials presented, in any form, by customers are not and do not represent the opinions of the manufacturers.